TFL Vsebine / Pravni letopis

Prispevek obravnava jamstva, vsebovana v Direktivi 2019/770, ki jih ima potrošnik na voljo v primeru sklepanja pogodb o digitalni vsebini ali digitalni storitvi. Direktiva je bila sprejeta 20. 5. 2019 in je del Strategije za enotni digitalni trg za Evropo, ki si prizadeva za zagotavljanje čim večjega varstva potrošnikov in harmonizacijo temeljnih pravic ter obveznosti strank pogodbenega razmerja. Glavno vprašanje pri sprejetju Direktive se je nanašalo na ustreznost jamstev, ki so na voljo potrošniku v primeru kršitve tovrstnih pogodb. Sedanja ureditev ni povsem prilagojena potrebam digitalnega trga, ko predmet pogodbe ni stvar, ampak gre za različne podatke, kot so na primer videodatoteke, e-knjige, glasbene datoteke itd. Direktiva obravnava pravice potrošnika v primeru nedobave in v primeru neskladnosti digitalne vsebine, njen temelj pa je dosedanja ureditev potrošniškega prava. V evropski pravni prostor prinaša kar nekaj novosti, s katerimi si prizadeva za vzpostavljanje enotnega digitalnega trga in odpravljanje negotovosti potrošnikov pri uresničevanju njihovih pravic. Med drugim Direktiva uvaja posebne zahteve za skladnost, ki jih razvršča na subjektivne in objektivne, ter uvaja odgovornost za nepravilno namestitev digitalne vsebine. Poleg tega je v določbah upoštevan tudi tehnološki napredek, saj je posebej obravnavano vprašanje glede zagotavljanja posodobitev digitalnih vsebin.

The article analyses the remedies set out in Directive 2019/770 to which the consumer may resort if the contract for the supply of digital content and digital services is not performed correctly. The Directive was adopted in May 2019 and is a part of the Commission’s Digital Single Market Strategy that aims to ensure a high level of consumer protection and harmonisation of main rights and obligations of the parties to a sales contract. The main issue faced by the European legislature concerned the adequacy of remedies available to the consumer in the event of a breach of such contracts. Remedies honed to respond to the sale of tangible items do not necessarily translate well into the digital market, since the main subject matter of the contract is not a physical item but intangible data such as video files, e-books, music files, etc. The Directive addresses the consumer‘s rights both in case of a failure to supply and in case of a lack of conformity and is based on the current EU consumer acquis. However, it brings quite a few novelties to the European legal area, among others it distinguishes between objective and subjective requirements for conformity and introduces the responsibility for the integration of digital content, furthermore, given that the digital content and services are constantly developing, it also addresses the issue of providing the updates to consumers.

Warranty claims in contracts for the supply of digital content and services: Novelties of Directive (EU) 2019/770